If you remember a few weeks back I was in a dispute with Sony UK about a problem with a demo for zen pinball 2 that resulted in me buying a digital version of call of duty Ghosts, a game a already own. This cost me £54.99 and it was taken off my debit card. After explaining this to Customer service and receiving a very Un-helpful response and sly rudeness I got no where. After asking a for manager I was declined and told managers had better things to deal with and I will not receive a refund. Fustrated I called my bank to block any transactions within the next few days, after sleeping on it I decided to contact Sony again to ask for assistance with my refund once more. I was decline a refund and a manager once more. I explained I was going to block the transaction and I asked what would happen if I was to do so. I was told my account would be blocked and I would loose all my purchases linked to it. I was offered a manager to call me back. I didn’t receive the call until the next day. I explained the situation to the manager and was declined again. I asked him to make checks on my account to recheck if the error can be reproduced and he said he will do that and Call me back. All now I am waiting for the call back.
Anyway after this I sold all my PS4 games and even had to debate with myself whether I wanted to still own a PS4. I had received legal advice from a good poster here on this site called James, even though he had advised me what to do alot had been happening in my personal life I had not taken any action YET. I come baring GOOD NEWS. I noticed that my wallet balance on the playstation store has recovered the £54.99 meaning I has that amount to spend on anything I want on there. I also still own the digital version of Ghosts.
Although it is not the results I wanted (A full refund to my card) I still am happy that I was credited for the fault with the demo. I would like to thank Sony UK, James and anyone who has shared the post earlier last month to help me get a result in my queries.
Thank you once again everyone, my faith has been restored in Sony and this shows with determination justice can be served.
Leave a Reply